Support

Contact

Write to hello@tryvitali.com. A person reads every message, usually within a few days. For anything about your personal data — a copy, a correction, a deletion — write to privacy@tryvitali.com. Security issues go to security@tryvitali.com.

Common questions

Do I need an account?

No. VITALi works fully offline and keeps what you log on your phone. An account only exists to sync between your devices, and you can delete it from inside the app.

My data isn't syncing to my other phone

Check you are signed in to the same account on both (Profile → Account & Security). Sync needs a connection; what you log offline is kept and sent when you are back online. If a banner says sync failed, pull down to retry.

How do I export my data?

Settings → Your data → Export data, as CSV or JSON. It is free on every plan.

How do I delete my account?

Profile → Account & Security → Delete account. The account deletion page explains exactly what is removed and how to ask if you no longer have the app.

How do I cancel a subscription?

Paid plans are not on sale yet. When they are, you will cancel in your App Store or Google Play account, and you keep the plan until the end of the period you paid for. Your logs are never deleted when a plan ends.

What does the AI Coach send, and where?

The Coach is in development. It will be opt-in, and before your first message it will show exactly what it sends, to whom and for how long. Nothing is sent until you agree. The privacy policy has the detail.

Is VITALi medical advice?

No. VITALi is a tracker. Its scores and estimates are informational, not a diagnosis, and it is not a substitute for a doctor.